Frequently Asked Questions (FAQs)
We’ve compiled answers to common questions to ensure you have the best experience possible. If you don’t see your question listed, feel free to reach out—we’d love your feedback!
Q1. Where do you ship from?
A. We ship from our partner warehouses and factories located in the United States and China. If you order multiple items, they may arrive separately, as they may be shipped from different locations.
Q2. How long does it take for my products to arrive?
A. Most orders are delivered within 7–12 business days, with a maximum delivery time of 15 business days, depending on product availability and shipping destination.
Q3. How long does it take to receive a tracking number?
A. Tracking numbers are usually provided within 2–3 business days after your order is processed.
Q4. Where can I order from?
A. We offer worldwide shipping—you can order from any country.
Q5. Is shipping really free?
A. Yes, we offer free worldwide shipping on all orders.
Q6. Where is your company located?
A. Our company is based in the United States, and we work with high-quality suppliers both in the U.S. and China.
Q7. In what currency will I be charged?
A. All orders are processed in USD. While prices may be displayed in other currencies for your convenience, you will be charged in USD at the most current exchange rate.
Q8. Will I receive a confirmation number after placing an order?
A. Yes, you will receive an order confirmation email with your order number after placing your order.
Q9. How can I pay?
A. We accept all major credit cards including Visa, Mastercard, Discover, American Express, and PayPal.
Q10. Is my payment information safe on this site?
A. Absolutely. Our website uses secure encryption to ensure all purchases are safe and protected.
Q11. Will you sell my email information?
A. No. We do not sell customer data. Your email is used only for order tracking and promotional updates (with your permission).
Q12. Do I have to pay customs duties?
A. In most cases, no customs duties are required. However, this depends on your location and the size of your order. We are not responsible for customs fees—please check with your local customs office for detailed information.
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